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Provides support for all GBT IT computing systems. Directs the selection, system design, and implementation of all required infrastructure components. Installs, configures, and maintains the hardware and software for all PCs, servers, and relevant local area network components. Ensures all systems are managed in a secure, efficient, reliable, and cost-effective manner throughout their production life cycle. Provides outstanding IT customer service for GBT operating entities, care as well as product expertise to ensure all customers feel valued. You enjoy finding innovative solutions for customer issues and making sure all clients have an unmatchable GBT experience. Ensures applications are properly installed and maintained, and all essential information and data files are backed up on a regular basis. Manages and completes assigned tasks, objectives, and projects in a timely manner. Creates and maintains all relevant server and network documentation, performance metrics. Defines the IT standard operating environments and approved products list.


-Research, bid and deploy data backups, firewalls, servers,
routers, switches, PC’s, and software.
– Site walk throughs or remote consultations, help
determine customer needs.
– Obtain pricing for bids, reviewing bids with customers,
ordering, delivery, setup of hardware/software at
customer site or in store.
– Repair and maintain computers for company and
business technology services.
-Monitor and maintain the company’s networks.
– Monitor for security breaches, investigating when
breaches occur
-Researching latest information technology security
trends, recommend security enhancements when needed.
-Interact and communicate with coworkers to assist in
completing customer requests and troubles.
– Take personal responsibility for the quality and
timeliness of work orders.





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